Memphis Aesthetics and Wellness (“Memphis Aesthetics,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, memphisaesthetics.com (the “Site”), interact with us in person at our clinic, use our online store, complete a patient intake form, or otherwise communicate with us.

By using our Site or our services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our Site or provide us with personal information.

1. Who We Are

Memphis Aesthetics and Wellness is a medical aesthetics and wellness clinic offering services such as weight loss programs, cosmetic injections (including Botox, Dysport, Xeomin, Juvéderm, Sculptra, Revanesse Versa, and Kybella), laser hair removal, HydraFacial, PRP hair restoration, chemical peels, Virtue RF microneedling, Scarlet RF, NOUVADerm treatments, and sexual enhancement / low testosterone therapy.

Business Name

Memphis Aesthetics and Wellness

Address

310 S Walnut Bend, Suite #8, Cordova, TN 38016

Phone

901.244.6285

Email

[email protected]

Website

https://memphisaesthetics.com

2. Information We Collect

2.1 Information You Provide to Us

We may collect personal information that you voluntarily provide to us, including when you book an appointment, complete a patient intake or medical history form, purchase products through our online store, subscribe to communications, or contact us with a question. This information may include:

•      Contact information – name, mailing address, email address, and phone number.

•      Appointment and scheduling information – preferred services, appointment dates, and provider notes.

•      Patient and health information – information submitted through patient intake and medical history forms, such as medical history, current medications, allergies, prior treatments, and information relevant to weight loss, cosmetic injection, hormone therapy, or other services you request.

•      Payment information – billing address and payment card details processed through our secure payment and financing processors (we do not store full payment card numbers on our servers).

•      Order information – products purchased through our online store, shipping address, and order history.

•      Communications – any information you provide when you email us, call us, message us on social media, or submit a contact form.

•      Testimonials and reviews – information you choose to share if you provide a testimonial or review for use on our Site or marketing materials.

2.2 Information We Collect Automatically

When you visit our Site, we and our service providers may automatically collect certain information about your device and usage, including:

•      IP address, browser type, device type, and operating system;

•      Pages viewed, links clicked, time spent on pages, and referring/exit pages;

•      Approximate geographic location derived from your IP address;

•      Information collected through cookies, web beacons, and similar tracking technologies (see Section 5 below).

2.3 Information from Third Parties

We may receive information about you from third parties such as scheduling and booking platforms, payment and financing providers, marketing and advertising partners, and social media platforms (for example, if you interact with us through Facebook, Instagram, TikTok, or Twitter/X).

3. How We Use Your Information

We use the information we collect for purposes including:

•      Scheduling, confirming, and managing appointments and services;

•      Providing the aesthetic, wellness, and medical services you request, including reviewing patient intake and medical history information to support safe treatment;

•      Processing purchases, payments, and financing applications through our online store;

•      Communicating with you about appointments, orders, promotions, and clinic updates;

•      Responding to inquiries, comments, and customer service requests;

•      Improving our Site, services, and patient experience;

•      Sending marketing communications, where permitted, which you may opt out of at any time;

•      Complying with legal, regulatory, licensing, and recordkeeping obligations applicable to medical and aesthetic practices;

•      Protecting the security and integrity of our Site, clinic, and business operations.

4. How We Share Your Information

We do not sell your personal information. We may share information in the following circumstances:

•      Service providers – with vendors who perform services on our behalf, such as website hosting, appointment scheduling, payment and financing processing, email/SMS communication platforms, and marketing analytics providers.

•      Healthcare and business operations – with licensed providers, staff, and contractors involved in delivering your care, and as needed for treatment, payment, and clinic operations.

•      Legal and safety reasons – to comply with applicable law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Memphis Aesthetics, our patients, or others.

•      Business transfers – in connection with a merger, acquisition, financing, or sale of all or part of our business.

•      With your consent – for any other purpose disclosed to you at the time we collect the information, or with your consent, such as displaying a testimonial you submit.

5. Cookies and Tracking Technologies

Our Site uses cookies, pixels, and similar technologies (including tools such as Google Tag Manager) to operate the Site, remember preferences, analyze site traffic and usage, and support advertising and marketing efforts. Cookies are small data files stored on your device.

You can control cookies through your browser settings, including blocking or deleting cookies; however, doing so may affect the functionality of our Site. Where required by law, we will request your consent before placing non-essential cookies on your device.

6. Health Information and HIPAA

If you are a patient of Memphis Aesthetics and Wellness, certain health information you provide in connection with your care may be considered “protected health information” (PHI) subject to the Health Insurance Portability and Accountability Act (HIPAA). This website Privacy Policy addresses information collected through our Site and general business operations. Our separate Notice of Privacy Practices, provided at our clinic and available upon request, governs how we use and disclose PHI in connection with the treatment, payment, and health care operations associated with your care. If you have questions about your PHI, please contact us using the information in Section 12.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

8. Data Retention

We retain personal and health information for as long as necessary to provide our services, maintain patient and business records as required by applicable medical, tax, and legal recordkeeping requirements, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of information and applicable legal requirements.

9. Your Choices and Rights

Depending on your state of residence, you may have certain rights regarding your personal information, which may include the right to:

•      Request access to the personal information we hold about you;

•      Request correction of inaccurate personal information;

•      Request deletion of your personal information, subject to legal and recordkeeping exceptions (such as medical record retention requirements);

•      Opt out of marketing communications by following the unsubscribe instructions in any email or by contacting us directly;

•      Opt out of certain uses of cookies or tracking technologies, as described in Section 5.

To exercise any of these rights, please contact us using the information in Section 12. We may need to verify your identity before fulfilling certain requests. Please note that requests to delete health-related records may be limited by our obligations under HIPAA and applicable state medical recordkeeping laws.

10. Third-Party Links

Our Site may contain links to third-party websites and social media platforms (including Facebook, Instagram, TikTok, and Twitter/X), and may allow you to complete financing applications or make payments through third-party platforms. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our Site and services are intended for adults. We do not knowingly collect personal information from children under the age of 13 (or the applicable age of consent in your jurisdiction) without appropriate parental or guardian consent. If we learn that we have collected personal information from a child without appropriate consent, we will take steps to delete that information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Memphis Aesthetics and Wellness

310 S Walnut Bend, Suite #8, Cordova, TN 38016

Phone: 901.244.6285

Email: [email protected]

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.

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